Privacy Policy


InsightsRN (“iRN”, “we” or “us”) takes the privacy of the Company and their Publishers (the “Key Opinion Leaders”, “KOLs”) information seriously. This Privacy Policy applies to the website (the “Website”) and governs data collection, processing and usage in compliance with the Personal Data Protection Act of Singapore (“PDPA”). This Privacy Policy is also in compliance with the General Data Protection Regulation (“GDPR”) covered by Facebook, Inc. (“Facebook”, “Instagram”). By using the Website, you consent to the data practices described in this statement. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service.

Information Collected from All Visitors to our Website

We will obtain personal data about you when you visit us. When you visit us, we may monitor the use of this Website through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our Website or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

This Privacy Policy applies to all visitors to our Website.

Additional Personal Information that May be Collected

InsightsRN may collect and process:

  1. Personally identifiable information, such as:
    • Your email address and name, when you contact us;
    • Your Facebook Page ID and access token (if any) granted only for InsightsRN access;
    • Your Google Channel ID, View ID and Authentication token (if any) granted only for InsightsRN access;
  2. Information about your computer hardware and software when you use our Website. The information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by InsightsRN for the operation of the Services, to maintain quality of the Services, and to provide general statistics regarding use of the Website.

Information and Data that May be Accessed and Collected

What InsightsRN has access to:

  • Your Facebook Page ID and Access Token (if any)
  • Your Youtube Channel ID and Authentication token (if any)
  • Your Google Analytics View ID and Authentication Token (if any)
What InsightsRN is only accessing:
  • Facebook Posts and/or video Insights (if any)
  • Instagram Posts and/or Stories Insights (if any)
  • Youtube Video Insights (if any)
  • Website Google Analytics Insights (if any)

This Data will be stored by InsightsRN and only shown to those whom the publisher or KOL has given express consent to view their Data.

What InsightsRN will not be able to access:
  • Any ability to create or modify current posts by the publisher or KOL
  • Any ability to read the data and information of followers of the publisher or KOL
  • Any personal information of the publisher or KOL
All information stored by InsightsRN is displayed as is on the reports.

Use of Personal Information

InsightsRN uses the collected information:

  • To operate the Website and deliver the Services (social media monitoring);
  • To process, and where necessary, respond to your application, enquiry or request;
  • To gather customer feedback;
  • To inform or update you of other products or services available from InsightsRN and its affiliates, where you have consented to be contacted for such purposes;
  • To monitor, improve and administer the Website and Services, and to provide general statistics regarding user of the Website;
  • To update you on changes to the Website and Services.


InsightsRN does not sell, rent, lease, or release your Personal Information to third parties. InsightsRN may, from time to time, contact you on behalf of external business partners about your access to the Website and Services that may affect the reports of the Company. In those cases, your unique Personal Information is not transferred to the third party without your explicit consent. In addition, InsightsRN may share data with trusted partners to help us perform statistical analysis, send you emails or provide customer support. All such third parties are prohibited from using your personal information except to provide these services to InsightsRN, and they are required to maintain the confidentiality of your Personal Information.

Disclosure of Personal Information

InsightsRN will disclose or share your Personal Information, without notice, only if required to do so by law or in the good faith belief that any such action is necessary to: (a) comply with any legal requirements or comply with legal process served on InsightsRN or the Website; (b) protect and defend the rights or property of InsightsRN; and (c) act under exigent circumstances to protect the personal safety of users of, or the general public.

We may disclose your personal information to third parties: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Use Of Cookies

The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. The Website uses Google Analytics. Please refer to to find out more about how Google uses data when you use our website and how to control the information sent to Google. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may still be able to access parts of our Website.

Security Of Your Personal Information

We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Access to, Updating, and Non-Use of Your Personal Information

Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to tech[DOT]support[AT]thesmartlocal[DOT]com. We may make a small charge for this service.

We want to ensure that your Personal Information is accurate and up to date. If any of the information that you have provided to InsightsRN changes, for example if you change your email address, name or contact number, please let us know the correct details by sending an email to tech[DOT]support[AT]thesmartlocal[DOT]com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manner described herein. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by contacting us at tech[DOT]support[AT]thesmartlocal[DOT]com.

Changes To This Statement

InsightsRN will occasionally update this Privacy Policy to reflect customer feedback. InsightsRN encourages you to periodically review this Privacy Policy to be informed of how InsightsRN is protecting your information.

Contact Information

TSL Media Pte. Ltd. welcomes your comments regarding this Privacy Policy. If you believe that has not adhered to this Privacy Policy, please contact us at tech[DOT]support[AT]thesmartlocal[DOT]com.